How can we
help?

How each part of the app works, and the questions students ask most.

Using the app

How each part of BrainBerry works. In the app, Menu → Help → Take the tour shows you round.

Home

Your day at a glance, and the quickest way back into studying.

Start or resume
Start studying opens Study. If you left a session part-way, Resume session picks it up where you stopped.
Cards due
When cards are due for review today, a line shows how many. Tap it to see the subjects they are in.
Today
In apps with a daily goal, the Today card shows your progress and runs one short session across your subjects: cards that are due first, topped up with new ones.
Daily quests
Three small tasks each day. Finish one to earn the coins shown on it.
Your subjects and shortcuts
Your subjects with their mastery, then shortcuts to packs, games, insights and rewards. Edit lets you reorder the shortcuts or hide the ones you do not use.

Study

Pick a subject, choose topics, and rate yourself on each card.

Choose what to study
Tap a subject, then tap a topic group to open its topics. Pick Flashcard or Multi-Choice for each topic you want, and press Study. Past papers have their own section at the bottom.
Session size
A study session or game holds up to 100 cards. Select all hides when it would take you past that.
Rate each card
Flip the card, then tap Forgot, Almost or Got it. Got it also takes the card out of this session. Review sends a card to the end of the session so you see it again before you finish.
When cards come back
Every rating schedules the card. After the first rating, Forgot brings it back the next day, Almost in 2 days and Got it in 3. Each further Got it pushes it further out, up to about a year. Forgot brings it back sooner.
Due and Progress
Due lists the subjects with cards to review today. Progress puts the subjects you know best first. A card counts as mastered when its latest rating is Got it, and a subject’s percentage is its mastered cards out of all of them. Past papers are left out.
Multiple-choice
Pick an answer, then rate yourself. A wrong answer is scheduled as Forgot, whichever button you press.
Explain and Ask Pip
Explain on a card shows the card’s own explanation. Still unsure? Ask Pip, the AI tutor, explains it another way where Pip is available. At the end of a session you can also ask Pip about the session as a whole.

Higher & Triple

Only see the cards for the papers you actually sit.

What they are
Some cards are only for Higher tier, and some only for Triple (separate) science. Cards without a tag always show.
Off until you switch them on
Both start off. Turn them on in Study → Show / Hide Subjects, using the Triple and Higher buttons on each subject. Triple shows on science subjects; Higher shows on subjects that have a Higher tier.
One subject at a time
Each subject is set on its own, so Triple Biology with Combined Chemistry works fine.
What changes
Switching one on adds those cards to your sessions, card counts, mastery and due cards. Switching it off hides them again. Your ratings are kept either way.
Topics too
View Topics on the same page lets you hide topics you are not studying.

Favourites & folders

Keep the things you use most close to hand.

Star anything
Star subjects, topic groups, topics and packs to keep them in Favourites. To star a whole topic group, open it and use the star at the top. The tabs split them by kind (under Subjects, pick Subject, Category or Topic), and Search finds one by name. On a phone, tap the filter button to show them.
Removing a star
Only takes it out of Favourites. It never unsubscribes you from a Community pack.
Folders
Group subjects, topic groups, topics and packs your own way in Folders. Open a topic group to file it from the top of its list.

Community

Packs shared by other students.

Browse and join
Scroll the feed, use the filters, or Search. Type # to search by hashtag. Favourite a pack to keep it.
Share codes
A friend can share a private pack with a code. Paste it into the share-code box to join.
Share your own
Share a pack with everyone and a moderator reviews it first. Approved packs earn coins, and so does each student who favourites yours.
Report a card
Any card can be reported if something is wrong with it. Approved reports earn coins.

My Packs

Make your own flashcard or multiple-choice cards.

Make a pack
New pack creates one. Add cards one at a time, import a CSV or TSV file (Quizlet and Anki exports work), or make cards with AI where that is available.
Study and play
Your packs study and play just like any topic.
Share
Share privately with a code, or with the whole Community after a moderator review. The filters show your packs by how they are shared.
While under review
A pack waiting for review cannot be edited. Cancel the review to make changes, then submit it again.

Games

Turn your cards into quick games.

Pick topics, then a game
Pick a subject to play, or press Select topics (Change once you have picked some). Show me lets you choose from your subjects, Favourites, My Packs or a folder. In the phone app you pick the game first, then its topics.
Greyed-out games
Some games need a particular kind of card, for example multiple-choice, or cards with key words marked. A game that cannot use your selection is greyed out and says why. Pick topics that have those cards.
Premium and coin games
Some games are Premium, and some unlock with coins.
Scores and coins
Games pay coins by score, and your best scores go on the leaderboards. Review the ones you missed at the end of a game.

Rewards

Coins, your streak and badges.

Berry Coins
Earned by studying, finishing sessions, daily quests, games and sharing packs. Spend them on avatars, AI-made packs and some games. Coins never expire.
Day streak
Study any cards on a day to keep your streak going. Missing a day starts it again from zero. Streak milestones unlock badges.
Badges
Shown in Rewards and on your profile, with the ones still to unlock.
Per app
Coins, streaks and badges belong to each app, so GCSE and A-level keep their own.

Questions and answers

Getting started

When is BrainBerry available?

GCSE is live on the web now, and A-Level joins it in November. The GCSE app for iOS and Android follows in November, and the A-Level app in December. Drop your email on the Notify page and we'll tell you the moment they're ready.

Is BrainBerry free?

Yes — you can study, play the games, build your own packs and keep your streak going for free, forever. Free users see occasional adverts. Every new account gets a free trial of Premium content, premium games and the AI features — start it when you're ready, no card needed. Premium keeps all of that, with no adverts, and adds a weekly summary for a parent or carer. Premium Plus gives unlimited Pip, subject to fair use, and includes every coin game. The Plans page (brainberry.io/plans) shows exactly what each includes.

Which year groups is it for?

BrainBerry is built for GCSE and A-Level students (Years 10 to 13) in the UK.

Which subjects do you cover?

Biology, Chemistry, Physics, History and Geography, with Maths building out. More subjects are on the roadmap.

AI & content

Will the AI just give me the answer?

Cards carry an explanation on the back, so you see why an answer is right rather than just what it is.

How accurate is the AI?

Every pack goes through a moderation pass — language screening plus an AI review — before it can be shared. You can report any card, and reported cards get fixed fast.

Which exam boards are supported?

AQA and Edexcel today. OCR, WJEC and CIE are on the roadmap.

Can I edit my cards?

Yes — cards in your own packs are yours to edit, and you can delete a pack and start a fresh one if it isn't landing.

Schools & teachers

Is there a teacher version?

Class Mode — a teacher hosts a live quiz round and the class joins on their own devices — is in final testing and follows soon after launch. It will be free for teachers. A teacher dashboard with class insights is on the roadmap.

How do we get our school onboard?

Drop your school name on the Notify page (or email us) and we'll be in touch. School accounts, class codes and Class Mode are on the roadmap.

Is it GDPR-compliant?

Yes — UK data storage, encrypted in transit, never used for model training, and built to UK schools' data standards.

Sharing with a parent or guardian

Why can't I send an invite to that email address?

There are a few reasons an address will not accept an invite, and for privacy we do not say which one applies to a particular address. The usual causes: it is already signed up to BrainBerry as its own account (an account holder cannot also be added as someone's guardian); it has previously asked us to stop emailing it; email to it has bounced or been marked as spam, so we no longer send to it; or it looks like a school address, and progress sharing is for a parent or carer rather than a teacher. The most common cause by far is simply a typo — check the spelling with them, or use a different address for them. Addresses with a + in them (like mum+revision@example.com) are not accepted — use their main address instead.

Is sharing with a parent or carer free?

No — it is part of Premium, and it is not included in the free trial. On the free plan or the trial you can see how it works, but you cannot send an invite. If your Premium ends, the weekly summary pauses and starts again when Premium is back. Stopping sharing is always free.

Does my parent or carer need a BrainBerry account?

No. They never sign up, never set a password and never see the app. They get an email asking whether they want the weekly summary, and if they say yes they get one email a week. Every email has a link to stop it.

What does the weekly summary actually show them?

How many days you revised that week, which subjects and topics you covered, how you marked your cards, and the names of the packs and sets you studied, including ones you named yourself. It also shows your study plan: the names you gave your tests and exams, their dates, and how many planned sessions you did. You can turn that off for each person in Settings > Sharing. Test marks and how a test felt are only included if you turn that on. It never shows which individual questions you got wrong, what time of day or night you were studying, or what you write on your cards, search for or post.

Will I see what my parent or carer is sent?

Yes — you get the same summary, the day before they do, with a banner on top saying who it is going to. That is deliberate: nothing about your revision goes to anyone without you seeing what was shared. If you choose differently for two people, yours shows the most that either of them gets.

How many people can I share with, and can I stop it?

Up to two people, and you can stop sharing with any of them at any time from Settings > Sharing. Stopping takes effect immediately — nothing further is sent. You choose whether they are told. If they are, the note says only that the summaries have ended — never why, or who stopped them.

I sent an invite but nothing arrived.

Ask them to check their spam or junk folder first. Invites expire after 14 days, and the link stops working once it has been used. If it has expired you can send a new one. There is also a daily limit on how many invites can be sent, so if you have tried several times in one day, wait until tomorrow.

Account & privacy

How do I sign in?

Google, or email and a password — we send a short code to confirm it is you. One account works on every device.

Where is my data stored?

On UK servers, encrypted in transit. Never used to train AI models.

How do I delete my account?

Settings → Account → Delete. Your account and progress are wiped within 30 days. You can also export everything as JSON before deleting. You will have 30 days to change your mind and opt back in again.

Still stuck?

Drop us a line — a real human (or Berry) will get back to you within a working day.

Contact us